Pain Away – Booking App Privacy Policy

Pain Away company limited built the Pain Away – Booking App app as a Free app. This Service is provided by us at no cost and is intended for use as is.

This page is used to inform you regarding our policies with the collection, use, and disclosure of Personal Information if you decide to use our Service.

If you decide to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request is used to display your information to the receptionists in charge of accepting your bookings to better pair you with our physical therapists and improve your experience.

For example

  • Your phone number and email is required to contact you for details regarding your appointment (such as cancellations or reschedules).
  • Your profile photo (if you provide one) is so that our receptionists are able to more easily identify you and match you to your appointment as soon as you arrive.
  • Any notes and comments you put into our app are recorded to improve the service you receive in the future.

The app does use third party services that may collect information used to identify you.

Links to the privacy policy of third party service providers used by the app:

Deletion of Personal Data

If you would like us to delete any or all of your data, simply send us a message at Your request will be processed and information deleted within 2-7 days. You may also in the same email request an accounting of any information we have gathered and we will provide that to you.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party services) on your device called Log Data. This Log Data may include information such as your device IP address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of our Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

Our Service does not use these Cookies explicitly. However, the app may use third party services that use these Cookies to collect information and improve their services. You have the option to either accept or refuse these Cookies when they are being sent to your device. If you choose to refuse these Cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party service providers due to the following reasons:

  • To facilitate our Service;
  • To provide our Service on our behalf;
  • To perform services related to our Service; or
  • To assist us in analyzing how our Service is used.

We want to inform users of our Service that these third party service providers have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with Personal Information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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